Earl Owen Wholesale

                                                            EARL OWEN COMPANY, INC.
                                                                **COMPANY POLICIES**
Our merchandise is available for pick up at one of our locations or we can ship it anywhere in the country. We accept cash, checks, and credit cards for payments. We verify all checks at the time of purchase. There is a $25.00 fee for all returned checks. After two or more returned checks, accounts must be paid on a cash basis. Special orders require payment in full before we order it. There are no refunds on special ordered items.

                                                                 Return/Warranty Policies
Returns are processed as quickly as possible.   Always double-check part numbers before you open the box – this could save you a restocking fee.  You are always welcome to call to check the status of your return.

Return procedure:
     1)    Request an RGA number (required for return) by submitting a Request for Return form. 
            You may request one by fax or simply fill it out on our website.  Include invoice number
            and part number you wish to return.
     2)    Your RGA is only good for 30 days.  After that it will be cleared from our system and
            you will need to request another RGA.
     3)    Carefully repackage the item with original box and shipping material.
               a.    Failure to repack the return properly will result in NO credit given.
               b.    Especially pay close attention to the hardware kit so it will not cause
                      scratches during transportation.
     4)    After your RGA is logged in our system, the driver or freight company will pick
            up the item on your next scheduled delivery. Special trips are not made to pick up returns.
     5)    Once your item arrives back at our shop, it will go through our inspection and return process. 
            After determining your item is in good, resalable condition, you will be issued credit to
            use toward future purchases. (checks must clear before credit is issued)
No returns allowed on:
     A.    Painted merchandise or any part that has been altered from its original condition.
     B.    Installed parts. (Even if it is taken off the same day)
     C.    Special ordered parts.
     D.    Discontinued parts.
     E.    Parts invoiced over one year.
Manufacturers Exceptions:
     A.    Manufacturers who handle their own defective returns: Able 2, Agri-cover, Airlift, Anzo,
            Autoventshade, Bull Accessories, Bushwacker, Diamond Eye, Firestone, Hi-lift,
            Jotto Desk, K&N, Bell tech, Lund, Performance Accessories, PIAA, Edge, Superchips,
            Readylift, Roll N Lock, Snow performance Timbern,Undercover, Whelen. 
            (Contact these manufacturers directly, an EO salesman can assist you
            in contacting the manufacturer)
     B.    Manufacturers who fix or replace parts: RKI, Whelen, Cattleman tanks/boxes
             (Parts must be shipped back to manufacturer for inspection, parts will then
            be repaired or replaced. There is absolutely no credit given)
Defective Merchandise
Credit or replacement on valid warranties will be determined solely by the manufacturer.  Earl Owen Company will not pay any shipping, installation, or prep expenses unless authorized by the manufacturer.  Credit will not be given until we receive authorization from the manufacturer.  Merchandise that the manufacturer chooses not to warrant will be returned.  CAUTION: Even if the product is defective, proper care and re-packaging is required for full credit.

                                                           Restocking Fees
A handling/restock fee will be deducted from the original purchase price If your Returns to Gross purchases is 5% or greater. See the scale below;
•    Less than 5% return rate = NO restock fee
•    5% but less than 7.5% return rate = 5% restock fee
•    7.5% but less than 10% return rate = 10% restock fee
•    10% but less than 15% return rate = 15% restock fee
•    15% or higher return rate = 20% return rate
•    Minimum 10% restock fee on all front/rear bumper replacements, grille guards, fuel tanks, N-Fab
     nerfbars, bedliners, and RKI/Weatherguard toolboxes regardless of your return rate.

                                                           Freight Claims
The carrier who delivers the merchandise to your door is responsible for loss and damage. Acceptance of the shipment by the carrier is acknowledgment that the articles delivered to you were in good condition and properly packed with the quantity shown on your receipt.

Shortages:  If the quantities do not tally, have the driver note the shortage on the freight bill. Shortages must be reported to us within two days.
Freight damage by Trucking Companies: It is your responsibility to notify the freight company of any damage, either visible or concealed. We will reship your merchandise immediately, but we will have to invoice you.
Freight damage by UPS/FedEx - It is your responsibility to notify them of any damage, either visible or concealed. Notification will start the claim process. After you contact them, call our office to report the damage. We will file the claim and issue your credit when the claim is closed.
Freight damage on our trucks
1.  Do not accept merchandise that you know is damaged. We will replace it.
2.  Hidden Damage - It is your responsibility to inspect your merchandise in a timely manner. We will allow seven (7) days for you to notify us of any damaged merchandise. After that time, we must assume that the damage occurred at your shop.

                                                           Drop Ship Policy and Guidelines
All drop ship orders must be either faxed or emailed to us.  The part number, description, ship to name, address, and phone number must be on the fax.  
•    Our drop ship service is for all established wholesale customers and will be invoiced according to your regular payment terms.
•    Regular freight charges per FedEx or other carrier apply, EVEN IF WE DELIVER ON OUR TRUCK.
          o    A $10 Drop Ship Fee will be added to the order in addition to any freight charges.
          o    The $10 drop ship fee will be waived for UPS/FedEx, if you provide us with your own shipping
                number. The $10 drop ship fee applies on all other carriers
          o    Drop ship fee exceptions
                      • Cattleman grille guards, running boards, and rear bumpers - $25 fee per piece.
                      • Cattleman front end replacements - $50 per piece.